Privacy Policy

Made in Nepal Stores, CG Landmark, 1st Floor, Chitwan, Nepal ("we", "us") is responsible for the personal information described here. Contact us at madeinnepalstores@gmail.com or on WhatsApp at +977 984-582-7739.

We only collect what we need to sell to you, deliver to you and answer you:

• Account — name, email address and password, or your name and email from Google if you sign in with Google.
• Orders — name, phone number, delivery address, items ordered, and payment method and status. For gifts sent within Nepal, the recipient's name, phone number and address.
• Messages and requests — what you send through our contact, enquiry, custom-order and review forms, including any screenshot or link you attach.
• Offers and newsletter — your email address if you subscribe, and your name and phone number if you enter a lucky draw.
• In-store Wi-Fi — a phone number only if you choose to give one after connecting. We do not record your browsing or device identifiers.
• Facebook and Instagram — see section 4.
• Website usage — pages and products viewed, your approximate country (used to show the right store and currency), and basic device and browser information.

• To take, deliver and support your orders, and to send order confirmations and delivery updates.
• To answer your questions on the website, WhatsApp, Facebook and Instagram.
• To run offers and lucky draws and contact the winners.
• To send our newsletter, only if you subscribed. Every email has an unsubscribe link.
• To keep the shop secure, prevent fraud and block automated abuse.
• To understand which products people like and improve the shop.

We do not sell, rent or trade your personal information.

We use essential cookies to keep you signed in, keep your bag, and remember your chosen store (Nepal, India, USA or Canada).

We use Vercel Web Analytics and Speed Insights to count visits and measure page speed. They do not use advertising cookies or follow you across other websites.

We also use the Meta Pixel (Facebook and Instagram) to measure which of our ads bring visitors and orders, and to show our products to people who have visited the shop. It sets cookies and tells Meta which pages and products you view, what you add to your bag, and when you place an order or create an account. Email addresses and phone numbers are only ever sent to Meta in hashed (scrambled) form. You can turn off ad personalisation in your Facebook or Instagram settings under Ad preferences, or block third-party cookies in your browser.

You can pay by card (Visa or Mastercard) through GetPay, a licensed payment gateway operated with NCHL and Global IME Bank, or by scanning our QR code (Fonepay, eSewa, Khalti or bank transfer) in your own wallet or banking app. Orders shipped outside Nepal pay for their items by card; international delivery is quoted afterwards and paid separately. Orders from our country stores (UK, UAE and others) are also paid by card through GetPay, charged in Nepali rupees. International delivery is priced after packing and paid with a delivery key we send you. Card details are handled entirely by the payment provider. We never see or store your full card number.

Only with the services we need to run the shop, and only what each one needs:

• Delivery partners (such as Nepal Can Move) — your name, phone number and delivery address, to deliver your parcel.
• Payment providers — the payment details needed to complete your payment.
• Supabase (database and file storage) and Vercel (website hosting, analytics and bot protection) — they store and run our systems.
• Resend — to deliver order and account emails.
• Google — only if you choose to sign in with Google.
• Meta — as described in sections 4 and 5.
• Authorities — when Nepali law requires it.

Some of these providers store data outside Nepal. We only use providers that protect it with industry-standard security.

• Order and invoice records are kept for 5 years for accounting and tax purposes.
• Accounts are kept until you ask us to delete them.
• Messages, enquiries, and Facebook and Instagram conversations are kept while we need them to help you, or until you ask us to delete them.
• Newsletter emails are kept until you unsubscribe.

Under Nepal's Individual Privacy Act, 2075 (2018), you may:

• ask for a copy of the personal information we hold about you;
• ask us to correct it;
• ask us to delete it (section 9);
• unsubscribe from marketing at any time.

Data is sent over encrypted connections (HTTPS). Access to customer data is limited to staff who need it, and passwords are stored only in hashed form. No system is perfectly secure. If a breach affects you, we will tell you.

Our shop is not aimed at children under 16, and we do not knowingly collect their personal information.

If we change this policy, we will update it on this page and change the date at the top.

For any privacy question or request, email madeinnepalstores@gmail.com or WhatsApp +977 984-582-7739.