Shipping Policy

Delivery anywhere in Nepal — free over Rs 1,000 — and tracked international courier delivery for orders beyond our borders.

Shipping to United Arab Emirates

• Prices are in AED; pay by card (Visa or Mastercard) when you order
• Delivery is priced once your parcel is packed and weighed — we send a delivery key and you pay it online
• We dispatch from Nepal as soon as delivery is paid
• Tracking shared once your parcel is on its way

Domestic Shipping (Nepal)

Delivery Charges

• Free shipping on orders over Rs 1,000
• Below Rs 1,000, delivery is quoted and confirmed on WhatsApp before despatch
• Delivered anywhere in Nepal
• Tracking shared once your order is despatched

Delivery Times

• Kathmandu Valley & major cities: 2–4 business days
• Other districts: 4–7 business days
• Remote areas may take a little longer

Delivery times are estimates and may vary with location, weather, and courier availability.

International Shipping

We ship worldwide with an international courier (usually DHL Express). Delivery is priced on the courier's real rate for your parcel once it is packed and weighed, and billed separately — so you pay the true courier cost, nothing more.

Typical transit: 5–10 business days, depending on destination and customs.
Import duties or taxes charged by the destination country are the customer's responsibility.
Full tracking is provided for every international parcel.

HOW INTERNATIONAL ORDERS WORK

Order and pay for your items by card — Visa or Mastercard, secured by GetPay.
We pack and weigh your parcel, then send you a delivery key by email and WhatsApp.
Pay the delivery at madeinnepalstores.com/pay-delivery with that key — and we dispatch.

Paying another way (PayPal, Wise, bank transfer)? Message us on WhatsApp and we'll arrange it.

Order Processing

1–2 Days

Order processing

Quality Check

Each item inspected

Careful Packaging

Protective, considered wrapping

Most orders are processed within 1–2 business days. Each item is inspected and carefully packaged with protective layers so it reaches you exactly as intended.

Shipping Protection

We take full responsibility for your order until it reaches you. In the rare event that:

• Your package is lost in transit
• Items arrive damaged
• There's a shipping delay beyond our control

We will either reship your order or provide a full refund. Please contact us within 7 days of delivery for any shipping-related issues.