Privacy Policy

When you shop with Made in Nepal Stores, we collect:

• Account information — name, email address, and password when you register.
• Order information — shipping address, phone number, and payment confirmation details.
• Usage data — pages visited and products viewed, to improve your experience.

• Process and fulfil your orders and send order confirmation emails.
• Communicate order status, shipping updates, and respond to enquiries.
• Improve our website, product listings, and customer experience.
• Prevent fraud and ensure the security of transactions.

We do not sell, rent, or trade your personal information to third parties.

All payments are processed through HBL Connect (Himalayan Bank Limited), a licensed payment gateway in Nepal. Made in Nepal Stores does not store any card or bank account details. Payment data is handled entirely by HBL's secure, PCI-compliant infrastructure.

We use essential cookies to keep your cart and session active.

We also use the Meta Pixel (Facebook and Instagram) to measure which of our ads bring visitors and orders, and to show our products to people who have visited the shop. It sets cookies and tells Meta which pages and products you view, what you add to your bag, and when you place an order or create an account. Email addresses and phone numbers are only ever sent to Meta in hashed (scrambled) form. You can turn off ad personalisation in your Facebook or Instagram settings under Ad preferences, or block third-party cookies in your browser.

Order records are retained for 5 years for accounting and legal compliance. You may request deletion of your account and personal data at any time by emailing us.

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate data.
• Request deletion of your account and associated personal data.

For any privacy-related questions or requests, contact us at info@madeinnepalstores.com or via WhatsApp at +977 984-582-7739.